Return Policy
All sales are final.
Shipping
- Playmore will ship anywhere within Canada.
- Playmore offers FREE shipping on orders over $125 (before tax). Freight charges vary according to destination, size and weight of the products ordered. Orders less than $125 or those outside of Ontario and Quebec, are charged a minimal shipping fee.
- If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If no response is provided within 48 hours, your order will automatically be cancelled.
- International Orders: Sorry, at this time, Playmore is only shipping to Canadian addresses.
- Our usual processing time is 4-10 business days for the order to leave the store.
- All orders ship from our warehouse in Strathroy, Ontario.
- Playmore will send you an automated email containing tracking information when your order ships. You will also receive automated emails from FedEx/Canpar/UPS/Playmore to keep you updated on the shipping & delivery status of your order.
- At Playmore, shipping and handling charges are based on the weight, size and dimensions of your items.
- The easiest way to calculate your shipping cost is to let us do it for you. You’ll see your shipping cost listed on the “Shipping” page during Checkout. After reviewing the page, you can submit your order. Items are being shipped by FedExService/UPS/Canpar.
- Playmore usually ships your order within two (2) business days after your order arrives. Please note that we do not ship on Saturday or Sunday.
Delivery Times
We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive.
To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance.
* FedEx
| Province / Territory | Delivery Time (business days) |
| Ontario | 1-5 |
| Quebec | 2-6 |
| Manitoba | 4-7 |
| Saskatchewan | 4-7 |
| Alberta | 5-8 |
| British Columbia | 5-8 |
| New Brunswick | 4-7 |
| Nova Scotia | 4-7 |
| Prince Edward Island | 5-7 |
| Newfoundland | 6-9 |
| North West Territories | 6-9 |
| Yukon & Nunavut | 7-10 |
| Remote Areas | up to 14 business days |
***Please note that the expected delivery date is carefully calculated but is not a promise or guarantee.
***Shipping times are based on the date that the package leaves our location, not from when you make the order. We do our best to process orders quickly, but during peak seasons your order may take 4 to 10 business days to be packaged and shipped from our fulfillment centre. Days are measured in business days, not including weekends or holidays.
Playmore is not responsible for any shipping delays due to severe weather or customs issues.
Exceptions / Additional Charges
Some remote areas of Canada can only be serviced by air delivery. In these cases extra shipping charges may apply. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If no response is provided within 48 hours, your order will automatically be cancelled.
There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added, and we only do this very rarely.
When your Order Arrives
Before signing your delivery receipt, please check all packages for damages or carton shortages. Verify number of cartons delivered before signing for shipment. (Correct number of cartons is shown on the way bill). If the packaging appears damaged, note damage on carrier’s delivery slip before driver leaves. Failure to do so will result in any damage claims to be denied. Keep all original packaging and damaged goods in case a claim needs to be filed. Inspect all shipments immediately to ensure there has been no hidden damage. Delays of 2 or 3 days will result in the carrier refusing to pay claims. Contact our office immediately to report damage or short shipments by email: letsplaymore@rogers.com
Prices
All prices are in Canadian Dollars. Although every attempt will be made to offer goods at the prices listed, prices are subject to change without any notice. We apologize for any inconvenience this may cause. Prices, descriptions and availability are subject to confirmation at time of order placement.
Special discounts and promotions are offered throughout the year for limited time only.
Payment Methods
We accept a wide variety of payment methods – Secure credit card payment can be made through Playmore via a direct link with our banks approved payment service provider.
Pay with a Major Credit Card – At this point we accept Visa, Master Card, Visa Debit and E-Transfers.
Thank you for choosing Playmore. Please Contact Us if you have any further questions.
Playmore is not responsible for any typographical errors and reserves the right to correct any misprints.